Method of Data Analysis Essay

Published: 2020-04-22 15:24:05
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Category: Body Shop

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The researcher made use of SPSS version 15. 0 to be able to compute for the statistics required. For the degree of importance and actual performance of Body Shop, the descriptive statistics of means, standard deviations, and frequency distributions were generated. The Pearson product moment correlation coeffiecients were likewise computed; the bigger is the magnitude of the r-value, the stronger is the relationship between two variables. The sign denotes the direction of the relationship that is, whether they are directly or inversely proportional (Salkind 2000). 3. 1 Conclusion.

The present study purposively selected 150 respondents for its telephone interviews. Secondary data were the basis for the literature review and the design of the questionnaire. The latter was both face and content validated. 5 respondents were used to pilot test the instrument to ensure clarity of questions. SPSS 15. 0 was used for the statistical computations. ? Chapter 4 Results and Discussion 4. 1 Introduction This chapter presents the statistical results gathered from the survey questionnaires, and a substantive discussion of these results, culling from the literature in Chapter 2.

4. 2 Results Table 2. Gender: Frequency and Percentage Breakdown. The table shows that all of the respondents were female, accounting for 100% of the sample. Table 3. Age: Frequency and Percentage Breakdown. When asked about their age, majority of the respondets (42. 7%) answered that they were between 21-<25 years old. This is followed by the 26-<30 years old category (36. 0%); 31-<35 years old at 10. 7%; then by <20 years old and 35-<40 years old both at 5. 3% Table 4. Have You Purchased a Body Shop Product in the Past 12 Months?

All of the respondents likewise expressed that they have purchased at least one Body Shop product over the past 12 months. Table 5. Means and Standard Deviations: Importance of Factors which Affect Cosmetic Product Choice. When asked to rate the importance of the factors that affect their choice of cosmetic products, the items were rated as follows, in descending order: the degree to which the product is environment-friendly (X= 4. 52, sd=. 59); the customer service of the store personnel (X=4. 32, sd=. 65); the sales promotions used for the product (X=4. 31, sd=.65); the values espoused by the company who sells the product (X=4. 16, sd=. 67);

Having a globally renowned brand name (X= 4. 16, sd=. 59); trendiness or fashion sense represented by the product (X= 4. 11, sd=. 64); recommendations or positive feedback I garner from my friends, family and acquaintances (X=4. 05, sd=. 68); competitive price of the product (X= 4. 05, sd=. 61); the degree to which the product espouses natural rather than artificial (X=4. 00, sd=. 66); quality of the products (X=3. 88, sd=. 71); the convenience of going to the store location (X=3. 84, sd=.59); the variety of product offerings in the store (X= 3. 59, sd=. 59);

Attractiveness of the packaging (X=3. 21, sd=. 52); information on the products label (X=3. 17, sd=. 80); and media advertisements of the product (X=2. 73, sd=. 86). Table 6. Means and Standard Deviations: Actual Performance of Factors which Affect Cosmetic Product Choice. On the other hand, when the respondents were asked to rate the actual performance of Body Shop through the same factors, the following are the results in descending order: the degree to which the product is environment-friendly (X=4.57, sd=. 49);

The customer service of the store personnel (X=4. 48, sd=. 60); the degree to which the product espouses natural rather than artificial (X=4. 37, sd=. 58); the values espoused by the company who sells the product (X=4. 37, sd=. 67); having a globally renowned brand name (X=4. 20, sd=. 69); quality of the products (X=4. 14, sd=. 74); recommendations or positive feedback I garner from my friends, family and acquaintances (X=4. 11, sd=. 78); the sales promotions used for the product (X=4. 05, sd=. 75); the convenience of going to the store location (X=3. 94, sd=.60);

Trendiness or fashion sense represented by the product (X=3. 90, sd=. 72); the variety of product offerings in the store (X=3. 79, sd=. 52); competitive price of the product (X=3. 63, sd=. 70); attractiveness of the packaging (X=3. 58, sd=. 49); information on the products label (X=3. 36, sd=. 66); and media advertisements of the product (X=2. 73, sd=. 85). Table 7. 1 Paired Means and Standard Deviations of Factors. Table 7. 2. T-test Results of Pairwise Comparisons of Importance and Actual Performance. The following pairwise comparisons are significant at the .

01 level: Quality of the products (t=-5. 92, p=. 00), the customer service of the store personnel (t=-3. 85, p=. 00); the variety of product offerings in the store (t=-6. 23, p=. 00); the convenience of going to the store location (t=-4. 07, p=. 00); attractiveness of the packaging (t=-7. 69, p=. 00); the degree to which the product espouses natural rather than artificial (t=-6. 12, p=. 00); the values espoused by the company who sells the product (X=4. 37, sd=. 00). In all these items, Body Shop has exceeded the degree of importance attached by the respondent on the factor.

In contrast, the following factors are those in which Body Shop did not quite meet client expectations based on the degree of importance they have assigned to each: competitive price of the product (t=8. 66, p=. 00); trendiness or fashion sense represented by the product (t=3. 73, p=. 00); and the sales promotions used for the product (t=3. 98, p=. 00). There are no significant differences on the following items: brand (t=-. 816, p=. 416); the degree to which the product is environment friendly (1. 465, p=. 145); and positive feedback garnered from significant others (t=-1.070, p=. 287).

These suggest that Body Shop has met expectations of the respondents based on the degree of importance they have attached to each factor. Table 8. Correlations among Patronage of Environmental Friendly Products, Social Responsibility of a Company, Patronage of Products and Companies that Care for the Environment, and Overall Satisfaction on Body Shop. The correlation results show that patronage of Body Shop products because of their being environment friendly is significantly correlated with their being a socially responsible company (r=. 397, p=.00).

This means that patronage of Body Shop products increases as well with positive perceptions of their company as being socially responsible. Moreover, such patronage is also positively and significantly correlated with their expressed support for companies that espouse care for the environment (r=. 533, p=. 00). None of the statements were significantly related to overall satisfaction of Body Shop products, which suggests that there are other determinants of satisfaction apart from espousing environment friendliness and corporate social responsibility.

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