Managing In Hospitality Essay

Published: 2020-04-22 15:24:05
378 words
2 pages
printer Print
essay essay

Category: Hospital

Type of paper: Essay

This essay has been submitted by a student. This is not an example of the work written by our professional essay writers.

Hey! We can write a custom essay for you.

All possible types of assignments. Written by academics

To convince the management, the owner must be able to communicate his ideas and perceptions clearly. The owner might face a bit of difficulty doing this, since the managers have been around for long, and they probably know their trade well. It is still possible, however. One of the things that the owner can do is gain the trust of his managers.

However, it cannot be the calculus-based trust or identification-based trust”it has to be through organizational citizenship behavior. Specifically, he has to make sure that each member of the management is treated fairly. For instance, with this issue, he must give each and every one a chance to voice out their opinion regarding the upgrading of the hotel, and explain why they are against it. This will let them know that even though the owners ideas may be in conflict with those of the managements, the owner still values their knowledge and respects their position as managers.

Once they all get their chance to share their thoughts, the owner should then explain his side, but trying not to compete with his managers as to which is the better plan, as this will only create friction, in the form of substantive conflict, and it will be even more difficult to convince the management to upgrade the hotel. Instead, the party should negotiate, or bargain, and try to find a common ground. Since everyone has had his side heard by this point, they can address the questions surrounding the issue of why upgrading to a 5-star hotel might be a bad idea, and what can be done to turn this around or to compensate for it.

Lastly, the owner should try to control his emotions when explaining his side. No matter how harsh or how blunt the management may be, regarding his decisions as unnecessary, the owner must remain emotionally stable. The same goes for the management”if one of them suddenly starts raising his voice, he should be calmed down before proceeding with the meeting. They should also be reminded of their positions”they are managers, not owners”and should respect the owners authority over them. The owner himself should not push his weight around.

Works Cited

Hunt, Courtney. Interpersonal Behavior in the Workplace.

Warning! This essay is not original. Get 100% unique essay within 45 seconds!


We can write your paper just for 11.99$

i want to copy...

This essay has been submitted by a student and contain not unique content

People also read