If the employees dont have the right skills and abilities then the process is pointless and costly to the company as the workers would be very ineffective to produce the same standard of work that the other employees produce as they have been trained to do this. Although many view employee training as a necessary evil and expense that must be tolerated, a well designed training program pays for itself and increases the bottom line.
Such a program teaches new employees to do it right the first time, thus minimizing down time, equipment damage, and personal injury while maximizing productivity and profits http://pages.prodigy. net/pblair/ttthome. htm (technical training tips) To help control the increasing level of work that the company has, they would need a flexible workforce who could move around to different areas in the company to help out with the work in order to create some stability of the work that is coming in and the work that is being completed. This would allow the company to deal with the influx of work, help the productivity of the company and even help with the motivation of the employees, whilst maintaining the impressive level of sales.
As the company is over run with business, they are in need of more staff to handle the amount of work which they are generating. So the director employees a new sales administrator to help with the situation. The problem is that the person he has employed is a friend of his so he has had no formal interview or application. After a while the man redefines his own job to sales representative as he is more experienced at doing this job as he knows more about this side of the company than the administration side. The director had employed his friend to do a job he is not really qualified or able to do.
I believe that the company needs to set up a human resource department which would be able to deal with the recruitment of new employees for the company. The problems with recruiting employees who are not able to do the job are that the will not be able to complete jobs on time or to a high standard of quality, which also means that productivity will be affect and the employee himself will be unhappy as he isnt able to perform the duties in his job specification. Once the HR department is setup the managers will be able to move some of their tasks over to them like recruitment, appraisals, motivational and training.
As the directors are struggling to do this now the only solution would be to set up the Hr department as soon as possible. The training needs are needed throughout the company, this is due to the fact that the company has grown rapidly and the fact that the company has invested in a new range of technologies to keep them up to date with their competitors and the changes in the market. I have identified certain areas that need improving with the management which are leadership training, interpersonal relationships need to be worked on and they also need to be able to delegate tasks and responsibility.
The interpersonal skills when the one to one trainer has to exercise are described by Megginson and Boydell (1979) as being similar to those required by the skilful counsellor page 229 of the theory and practice of training, 4th edition by Roger Buckley and Jim Caple. The results of this should be an increase in productivity and an improvement in sales. They could also develop their own internal learning programme as they dont have a lot of time to send them away from the company for a long time as they are so busy.
The lower level staff need new training as they will not be able to work effectively enough with the new technologies as they will not be familiar with it compared to the old equipment they were familiar with. The areas that they will need to be trained on are their team working abilities, stress and pressure courses, good communication and motivation skills and theories. This should help the employees to work together as a team which will help morale and productivity as a team that are working together and are happy will be a great asset to the company.