Let the children/young people/parents and even staff know that they can come and talk to you. Remember to listen, be polite, friendly and make sure they feel that they are being listened too. All children and young people have to understand that there are rules to follow and they have to behave in the correct manner. Children and young people look up to older people so it is a positive idea for the staff to follow the rules as well. Communication is very necessary when speaking to your colleagues. This way it ensures consistency throughout the staffing team. If staff do not talk to one another situations can get out of hand and could lead to disagreements or even resentment between your colleagues. The best way of preventing this sort of situation is for everyone to know and understand what is happening so we can all work it out together.