There are three major relationships, with Linton, Scoville and Vernon, that shaped up Bentons current circumstances. If Benton had deal with them with different ways, it may lead to some different result. Because of policy of the Home Care Division, the recruiting practice emphasized recruiting MBAs from top-notch schools for entry-level marketing positions. This decision makes it difficult for Linton, also Scoville to be promoted as they thought that they were not having an MBA degree which might be a drawback for them and hence nurtures their negative attitudes toward MBAs. Unfortunately, this had led to Bentons difficulties in making good impression on Linton. Unlike the previous friendly and enthusiastic welcome in her interview, Benton received an opposite responses which did not fulfill her emotional needs and reduced her motivation in her department.
Because of her dislike to Benton, Linton seemed to ignore Bentons ability on purpose and did not assign challenging tasks to Benton. Linton eventually failed Benton by assuming that Bentons task maturity was low and blocked her development of her expert power. However, Benton did a great job when she was in her full-time internship at Right-Away; she had qualified job skills to develop her expertise. But she failed to do this due to her intimidating conversations with Linton and Scoville. Lisa problem is that she does not contribute enough due to some hindrances created by her workmates. Lisa chose to keep silent when she had opportunities to speak. But she have to stand up for herself und share her thoughts with the others so they can see she try everything to get involved. She really needs to contribute! It all comes down to teams, teamwork, individual and group decisions.
Linton uses traditional first line supervisory methods that block Lisa. Using Lintons legitimate as well as her compelling power base is not appropriate for Lisa. Also, Lintons behavior blocked Lisas development of her expert power. There are several times when Lisa had questions, but Linton refused to answer her right away. On the other hand, Scoville used his position to ask Lisa do some gopher tasks and didnt care about whether Lisa was busy at her own job or not. Besides his negative attitude toward Lisas background, Scovilles personality made him less acceptable to most of his colleagues.
Due to Lisas personality, she can develop her information power with her good peer relationships. But Lisa failed to transfer the information power that she gained from her peers to her relationship with Vernon. Vernon seemed to be a reasonable person to listen to Lisas problems between Linton and Scoville. He agreed that Lisa had enough job skills when Lisa did a good job on one important memo. Because he knew Lisas job ability, he didnt think Lisa should do a secretarys job since she was hired as an assistant product manager.
He was, unlike Linton and Scoville, willing to encourage Lisa to develop her expert power in the organization. She should tell Vernon the truth and the problem that she really experienced. As Vernon is a top manager, so he cannot understand every detail in organization. But this detail may be the reason that decreases productivity. He needs to access this information.
Since Lisa has strong information power & good relationship with other coworkers. Vernon opened a communication channel to Lisa instead of restricting her information power. However, Lisa did not take advantage of this chance which she should be. She has to express the problems with Scoville & Linton which were the main reason for Lisas dissatisfaction with the company. Lisa should also workout to emphasize her importance in this organization and decrease dependence on this organization.
Also Lisa thought she is in a learner process, she didnt express her opinions when they had meetings. This behavior made her boss, Linton, think that Lisa lacked confidence, and she didnt feel that Lisa really had strong job skills. Lisa should have expressed her intelligent opinions. By doing so, although Linton blocked her development Lisa still could have developed her expert power over Linton gradually.
On the other hand, Lisa should keep her good relationship with her peers and use this to her advantage. Scoville didnt get along with other people well in this organization so he seldom got others help. Lisa could try to be a buffer between Scoville and other peers. If Lisa encouraged others to give him a hand, Scoville would realize that Lisa had a reward power which would give him some benefits. If Lisa can reflect on her problems, she can help Vernon deal with the morale problem, and she also can solve her own problems.